Hawkplay Privacy Policy for Filipino Players

When you register an account on hawkplay, we collect personal information that is necessary to verify your identity and provide you with a safe, compliant gaming experience in the Philippines. This includes your full name, date of birth, email address, mobile number, and the payment details associated with your preferred method — such as your GCash or Maya account number or bank details. We also collect information you provide when you contact our support team, update your account profile, or respond to any surveys or promotions on the platform. In addition to information you provide directly, we automatically collect certain technical data when you use the platform, including your IP address, device type, browser version, operating system, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for Filipino players across all devices.

• Full name, date of birth, and government-issued ID details for identity verification
• Contact information including email address and Philippine mobile number
• Payment method details for deposits and withdrawals (GCash, Maya, bank transfer)
• Device and session data collected automatically during platform use
• Communications you send to our support team or through platform feedback channels

The personal data we collect is used exclusively to operate, maintain, and improve the hawkplay platform for players in the Philippines. Your identity information is used to verify your account, comply with applicable regulations, and prevent fraud or unauthorised access. Payment details are used solely to process your deposits and withdrawals securely and to match transactions to your account. We use your contact information to send you important account notifications, security alerts, and — where you have opted in — updates about platform features or promotions. Technical and session data is used to monitor platform performance, investigate security incidents, and ensure that our services remain stable and accessible on mobile and desktop devices across the Philippines.

We do not use your personal data to make automated decisions that have a significant legal or similarly significant effect on you without providing an appropriate means of review. We do not sell, rent, or trade your personal information to any third party for their own marketing purposes under any circumstances. Where we engage third-party service providers — such as payment processors or identity verification partners — those providers are contractually required to handle your data only for the specific purpose for which it was shared and in accordance with applicable data protection standards.

Hawkplay shares your personal data only in limited and clearly defined circumstances. We may share information with trusted third-party service providers who assist us in operating the platform — including payment processors, identity verification services, and technical infrastructure providers — but only to the extent necessary for them to perform their contracted services. All such providers are bound by strict data processing agreements and are not permitted to use your information for any purpose beyond what is required to deliver their service. We may also disclose personal data where we are legally required to do so, such as in response to a valid request from a Philippine government authority, a court order, or a regulatory body with jurisdiction over our operations. In the event of a business restructure, merger, or acquisition, your data may be transferred to a successor entity, and you will be notified of any such change in advance where practicable.

Your personal data is stored on secure servers and is protected using industry-standard technical and organisational measures, including encryption in transit and at rest, access controls, and regular security reviews. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable Philippine law, regulatory obligations, or legitimate business purposes such as resolving disputes or enforcing our terms. When your data is no longer required for any of these purposes, it is securely deleted or anonymised in accordance with our internal data retention schedule. You may request information about how long specific categories of your data are retained by contacting us through the details provided at the end of this policy. We take reasonable steps to ensure that the data we hold remains accurate and up to date, and we encourage you to notify us promptly if any of your personal details change.

Hawkplay uses cookies and similar tracking technologies to enhance your experience on the platform, remember your preferences, and help us understand how players interact with our site. Essential cookies are required for the platform to function correctly — for example, to keep you logged in during a session — and cannot be disabled. We also use analytical cookies to collect aggregated, anonymised data about how the platform is used, which helps us identify areas for improvement and optimise performance for Filipino players on mobile and desktop. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some parts of the platform. We do not use cookies to track your activity across unrelated third-party websites or to build advertising profiles.

As a player based in the Philippines, you have rights in relation to the personal data we hold about you, in accordance with applicable data protection legislation. You have the right to request access to the personal data we hold about you, to request corrections where that data is inaccurate or incomplete, and to request the deletion of your data where it is no longer necessary for the purposes for which it was collected. You also have the right to object to certain types of processing, to request that we restrict the processing of your data in specific circumstances, and to receive a copy of your data in a portable format where technically feasible. To exercise any of these rights, please contact us using the details provided in the Contact section below — we will respond to all valid requests within a reasonable timeframe and in accordance with our legal obligations. If you believe your data rights have not been respected, you have the right to raise a complaint with the relevant data protection authority in the Philippines.

We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include the use of secure socket layer (SSL) encryption for all data transmitted between your device and our servers, strict access controls that limit who within our organisation can view sensitive player data, and regular security assessments of our systems and processes. In the event of a data breach that is likely to result in a risk to your rights or freedoms, we will notify you and the relevant authorities as required by applicable Philippine law and without undue delay. We also encourage you to take steps to protect your own account security — including using a strong, unique password and not sharing your login credentials with anyone. If you suspect that your account has been compromised, please contact our support team immediately through the FAQ page.

We may update this privacy policy from time to time to reflect changes in our practices, applicable law, or the services we offer to Filipino players. When we make material changes, we will update the date at the top of this page and, where appropriate, notify registered players through the platform or by other suitable means. We encourage you to review this policy periodically so that you remain informed about how we handle your personal data. Your continued use of the hawkplay platform after any changes have been published constitutes your acceptance of the updated policy. If you have any questions or concerns about this privacy policy or how your data is handled, please refer to the contact information below.

If you have any questions about this privacy policy, wish to exercise your data rights, or want to raise a concern about how your personal information has been handled, you can reach our team using the contact details listed on the FAQ page. You may also write to us at: support at hawkplay.biz. We aim to respond to all privacy-related enquiries within a reasonable period and will always handle your request with care and in accordance with our obligations under applicable Philippine data protection law. For general account queries, gameplay questions, or withdrawal support, the FAQ page is the fastest way to find the information you need.